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SMS Communication Policy

Effective Date: 1/1/2025

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Clean & Pristine House Cleaning LLC adheres to all applicable laws and regulations regarding SMS communications, including but not limited to the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other relevant state and federal laws.

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1. Consent Requirement

We will only send SMS messages to individuals who have explicitly opted in to receive them. This consent will be obtained through an opt-in process, including but not limited to:

  • Signing up for services

  • Participating in promotions or loyalty programs

  • Requesting information via text

Individuals may opt-in through online forms, phone calls, or in-person interactions. Consent must be documented, and recipients must be provided with an easy way to withdraw consent at any time.

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2. Opt-In and Opt-Out Procedures

Opt-In: Customers will be informed that they are subscribing to SMS communications when opting in. A clear message will outline the type of communications they will receive (e.g., promotional offers, appointment reminders, etc.). Customers must reply with a confirmation to complete the opt-in process.

Opt-Out: Customers may opt out at any time by replying with a keyword such as "STOP" or "UNSUBSCRIBE" to any SMS message. We will process opt-out requests immediately and ensure that no further messages are sent to the opt-out number. Confirmation of opt-out will be sent within 24 hours of receipt.

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3. Content of Messages

SMS communications sent by Clean & Pristine House Cleaning LLC will include:

  • Relevant and timely updates, such as appointment reminders, service notifications, and promotional offers.

  • A clear indication of the business name.

  • Information on how to opt-out from receiving future messages.

All messages will comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and any applicable state laws.

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4. Frequency of Messages

We will limit the frequency of SMS messages to avoid spamming our recipients. On average, no more than [insert maximum number of messages per month] will be sent to each recipient. The content will focus on important information such as service updates, promotions, and time-sensitive offers.

5. Charges and Fees

Clean & Pristine House Cleaning LLC does not charge recipients for SMS messages. However, standard messaging and data rates may apply depending on the recipient's mobile carrier and plan. Recipients will be reminded of potential charges as part of the opt-in process.

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6. Privacy and Data Protection

We take privacy seriously and will never share, sell, or trade personal contact information collected for SMS communication with third parties without consent. All SMS communications will adhere to privacy regulations, including the General Data Protection Regulation (GDPR), if applicable, and other local data protection laws.

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7. Compliance with Laws and Regulations

All SMS communications will comply with applicable laws and regulations, including:

  • The Telephone Consumer Protection Act (TCPA): Ensuring that consent is obtained prior to sending marketing messages and that the recipient's rights are respected.

  • The CAN-SPAM Act: Prohibiting misleading information and requiring an opt-out method.

  • The Truth in Caller ID Act: Ensuring that all SMS messages clearly identify Clean & Pristine House Cleaning LLC as the sender.

We will maintain records of consent, opt-out requests, and any other communications that involve the collection of personal data.

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8. Third-Party Service Providers

We may use third-party service providers to send SMS messages on our behalf. These providers will be required to comply with the terms of this policy, and Clean & Pristine House Cleaning LLC will ensure that they are operating in accordance with all relevant laws.

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9. Changes to the Policy

Clean & Pristine House Cleaning LLC reserves the right to modify this SMS Communication Policy at any time. Any changes will be communicated to recipients through appropriate means, and the most recent version of the policy will always be available on our website.

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10. Contact Information

For any questions or concerns about our SMS Communication Policy or to exercise your rights regarding your personal information, please contact us at:

Clean & Pristine House Cleaning LLC
401-375-4175

cleanandpristinehousecleaning@gmail.com

Mailing Address:

546 Main Rd Suite B

Tiverton, Ri 02878

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By opting into SMS communications with Clean & Pristine House Cleaning LLC, you agree to comply with the terms outlined in this policy.

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